At TSHIRTPRO, the entire process has been developed in order to make ordering personalised products simple, fast and transparent.
From the configuration of the product through to the approval of the mock-up and the tracking of the delivery, the Client may manage the entire process through the platform.
How to buy?
Buying at TSHIRTPRO is simple:
- Select the product
Choose the product you wish to personalise and select the colours, sizes and quantities required. - Configure the personalisation
Define the position and the size of the personalisation and upload the file you wish to use. - See the price immediately
The configurator automatically calculates the price of the order in accordance with the options selected. - Add to the cart
Once you have completed the configuration, add the products to the cart and proceed to the checkout. - Enter the billing and delivery details
Confirm the billing details and indicate the address at which you wish to receive the order. - Select the payment method
Choose one of the available payment methods and complete the order. - Receive the digital mock-up
Before we begin production of the personalised items subject to validation, our Design team prepares a digital mock-up for approval. - Approve the mock-up
Check the mock-up carefully. Following approval, and once the remaining necessary conditions have been met, the order proceeds to production.
How to pay?
TSHIRTPRO makes available different payment methods, presented during the checkout.
Depending on the country and on the conditions applicable to the order, the following may be available:
- Credit or debit card
- Klarna
- MB WAY
- Referência Multibanco (Portuguese ATM payment reference)
- Bank transfer
The availability of each method may vary depending on the country or on the characteristics of the order.
The order enters processing following confirmation of payment, save where different commercial terms have been previously agreed with the Client.
In the case of payments by bank transfer, the start of processing may depend on confirmation of receipt of the respective amount.
Production and delivery
At TSHIRTPRO we draw a clear distinction between the production lead time and the shipping time.
Production lead time
The applicable lead time is presented during the ordering process and may vary depending on the product, quantity, personalisation and production method selected.
Where available, the Client may choose between different production methods, namely Standard and Priority.
In the case of personalised products subject to mock-up approval, the production lead time begins to run once all the necessary conditions have been met:
- payment confirmed
- necessary files provided
- complete order information
- digital mock-up approved
Any delay in the sending of files, the provision of information or the approval of the mock-up may change the expected completion date of the order.
Shipping time
Once production has been completed, the order is dispatched through one of TSHIRTPRO's logistics partners.
The shipping time depends on the destination and on the service used.
The time frames presented during the purchase process are estimated in working days and may be affected by external circumstances, in particular logistical constraints, weather conditions, strikes, public holidays or other exceptional situations.
Where do we ship to?
TSHIRTPRO ships to the destinations made available during the checkout process.
Delivery availability, the estimated time frame and the respective shipping costs are determined in accordance with the destination and the characteristics of the order.
Should a particular destination not be available at the checkout, the Client may contact the TSHIRTPRO team in order to check whether delivery is possible.
No deliveries are made to post office boxes, save where that possibility is expressly made available by the transport service used.
Carriers
In order to ensure a delivery service suited to different destinations and types of order, TSHIRTPRO currently works with:
- NACEX
- CTT Expresso
- UPS
The carrier and the service used for each shipment are selected in accordance with factors such as the destination, delivery time, weight, volume and characteristics of the order.
TSHIRTPRO may engage other logistics operators whenever this is necessary or makes it possible to ensure a more suitable transport solution.
Shipping costs
Shipping costs are calculated automatically during the purchase process.
The respective amount may vary depending on factors such as:
- destination
- weight
- volume
- number of packages
- transport method
- characteristics of the order
The applicable amount is always presented at the checkout before the completion and payment of the order.
TSHIRTPRO may make available special transport terms or free shipping campaigns for certain orders, Clients, destinations or promotional periods.
Order tracking
Following dispatch, whenever made available by the carrier, the Client will receive information enabling them to track the progress of the order.
By means of the respective tracking code, it will be possible to check the delivery status through the channels made available by NACEX, CTT Expresso or UPS, depending on the carrier used.
Whenever the functionality is available, the status of the order may also be checked through the TSHIRTPRO Client area.
Delivery of the order
Deliveries are made in accordance with the operating days and hours of the carrier responsible for the service.
The Client must ensure that the address, postcode, telephone contact and remaining delivery information are correct.
Incorrect or incomplete details may cause delays, returns or the impossibility of delivery.
Should an order be returned owing to an incorrect address, the repeated absence of the addressee or another situation attributable to the Client, new dispatch costs may apply.
At the time of receipt, it is recommended that the Client check the external condition of the packaging and report to the carrier any evident external damage, whenever possible.
Delays in delivery
TSHIRTPRO monitors orders from production through to the dispatch thereof and seeks to meet the time frames presented to the Client.
In periods of exceptionally high demand, promotional campaigns, Black Friday, festive seasons or in the face of extraordinary circumstances, changes may occur to the time frames normally applied.
Whenever a situation is identified which is liable to affect an order significantly, TSHIRTPRO will seek to make updated information available to the Client.
Any delays attributable to the carrier or resulting from external circumstances will be followed up by TSHIRTPRO with the respective logistics operator, without prejudice to the rights legally recognised to the Client.
Order not received or possible loss
Should an order not be received within the expected period, or should the tracking thereof show an abnormal situation, the Client must contact TSHIRTPRO customer support.
The TSHIRTPRO team will open an enquiry with NACEX, CTT Expresso or UPS, depending on the carrier responsible for the shipment.
During this process it may be necessary to await confirmation from the carrier as to the location or possible loss of the order.
Should the loss be confirmed, TSHIRTPRO will present the Client with an appropriate solution, in accordance with the circumstances of the order and the legally applicable rights.
Invoicing
The invoice corresponding to the order is issued with the billing details indicated by the Client during the purchase process.
The Client must carefully confirm these details before completing the order.
The documentation may be made available in electronic format through the means used by TSHIRTPRO.
Need help?
Should you have any question regarding the payment, production, dispatch or delivery of an order, the TSHIRTPRO team is available through the support channels indicated on the website.
TSHIRTPRO
Platform operated by LETRAS FUGAZES, LDA.
NIPC: 517241579
Zona Industrial do Paraimo, Lote 31
3780-524 Sangalhos
Portugal
E-mail: info@tshirtpro.pt
Website: https://tshirtpro.pt