Last updated: September 2026
1. Identification and subject matter
1.1. TSHIRTPRO, accessible at https://tshirtpro.pt, is an electronic commerce platform operated by LETRAS FUGAZES, LDA., legal person no. 517241579, with registered office at Zona Industrial do Paraimo, Lote 31, 3780-524 Sangalhos, Portugal, hereinafter referred to as “LETRAS FUGAZES”.
1.2. TSHIRTPRO provides an online platform for the purchase and personalisation of products, namely t-shirts, sweatshirts, hoodies, zipped sweatshirts, technical apparel and other textile and merchandising products that may come to be made available.
1.3. These General Conditions govern access to and use of the TSHIRTPRO platform, as well as the orders placed through it.
1.4. The placing of an order presupposes that the Customer is aware of and accepts these General Conditions.
1.5. LETRAS FUGAZES may make available specific conditions for certain products, services, campaigns, customers or production arrangements. Where such conditions exist, they supplement these General Conditions.
2. Definitions
For the purposes of these General Conditions, the following definitions apply:
TSHIRTPRO — the electronic commerce platform available at https://tshirtpro.pt and operated by LETRAS FUGAZES.
LETRAS FUGAZES — LETRAS FUGAZES, LDA., the entity responsible for operating TSHIRTPRO and for the sale of the products.
Customer — any natural or legal person who uses the platform or places an order.
Professional Customer — a natural or legal person who purchases products within the scope of their commercial, business, professional or associative activity, including companies, entrepreneurs, self-employed professionals, agencies, associations, clubs and resellers.
Consumer — a natural person acting for purposes which do not fall within the scope of their commercial, industrial, craft or professional activity.
Personalised Product — a product produced or transformed in accordance with specifications indicated by the Customer, namely through the printing or application of images, logos, texts, names, numbers or other elements.
Digital Mock-up — a visual representation prepared or made available by TSHIRTPRO in order to allow the Customer to validate the main elements of the personalisation before production.
3. Customers and professional use
3.1. TSHIRTPRO is intended both for Professional Customers and for Consumers, although it has been designed in particular to meet the needs of companies, brands, agencies, associations, clubs, organisations and professionals.
3.2. The products purchased through TSHIRTPRO may be intended for the Customer's own use, professional use, promotional actions, distribution, incorporation into commercial projects or resale.
3.3. Whenever the Customer acts in the capacity of Consumer, they shall enjoy all the rights mandatorily conferred by the applicable consumer protection legislation.
3.4. The provisions of these General Conditions specifically addressed to Consumers shall not apply to Professional Customers where the legislation in question is not applicable to them.
3.5. The Customer declares that they have the legal capacity to enter into the contract. Orders placed by minors must be placed or authorised by their legal representatives.
4. Products and information presented
4.1. TSHIRTPRO seeks to ensure that the information, descriptions, images, characteristics, prices and other content presented on the platform are correct and up to date.
4.2. The images presented are for illustrative purposes. The representation of colours may vary depending on the monitor, the device, their respective settings and the viewing conditions.
4.3. Slight differences in shade may also occur between different production batches of the same article or between products purchased at different times.
4.4. The characteristics, measurements and tolerances of textile articles may vary within the technical limits defined by their respective manufacturers.
4.5. LETRAS FUGAZES may change products, prices, specifications and availability without prior notice, without prejudice to orders already validly concluded.
5. Third-party products and brands
5.1. TSHIRTPRO may sell products manufactured by third parties, including products of the B&C brand and of other manufacturers.
5.2. The manufacturers' brands, trade names and logos presented on the platform belong to their respective holders.
5.3. The sale or personalisation of those products by TSHIRTPRO does not alter the identification of LETRAS FUGAZES as the entity responsible for the sale to the Customer.
6. Order process
6.1. The Customer may configure the desired products using the tools made available by TSHIRTPRO.
6.2. Depending on the product, the Customer may select, among other elements:
- model
- colour
- size
- quantities
- location of the personalisation
- size of the personalisation
- file or image to be reproduced
- production arrangement or lead time
- delivery method
6.3. Before completing the order, the Customer must check the products, quantities, sizes, personalisations, invoicing details, delivery address and remaining information.
6.4. The order shall only be considered valid once the respective process has been completed and in accordance with the payment conditions presented at checkout.
6.5. TSHIRTPRO may request additional information or files necessary for the execution of the order.
7. Prices and VAT
7.1. Product prices are calculated in accordance with the characteristics of the order and may vary depending on the product, quantity, personalisation, print dimensions, production arrangement and other relevant elements.
7.2. The price applicable to the order is the one presented to the Customer at the time of its conclusion, without prejudice to manifest error.
7.3. The platform shall identify, in accordance with the context of the sale and the applicable legislation, the taxes and other charges associated with the order.
7.4. Shipping costs or other additional services are presented before the conclusion of the order whenever they can be determined at that time.
7.5. In the event of a manifest price error caused by a technical or computer failure, LETRAS FUGAZES shall inform the Customer as soon as possible and shall propose the correction of the order or its cancellation and the refund of the amounts previously paid.
8. Payment
8.1. The available payment methods are presented during the checkout process.
8.2. Unless expressly indicated otherwise, production shall only begin after confirmation of payment and once the remaining conditions necessary for production have been met.
8.3. The existence of an order that has been created but not paid does not guarantee the permanent reservation of stock or the production lead time initially presented.
8.4. A delay in payment may result in a change to the estimated production or delivery date.
9. Files provided by the Customer
9.1. The Customer is responsible for the files and content sent for personalisation.
9.2. The files must be of a quality and resolution appropriate to the intended result.
9.3. Whenever possible, TSHIRTPRO shall carry out a technical check of the files before production.
9.4. Where a file does not present adequate technical conditions, TSHIRTPRO may ask the Customer to send a new file or may propose an alternative solution.
9.5. The technical intervention of the TSHIRTPRO team in the preparation of a file does not transfer to LETRAS FUGAZES the responsibility for the content originally provided by the Customer.
10. Rights over images, logos and content submitted
10.1. By sending any image, photograph, drawing, text, logo, trade mark or other content for personalisation, the Customer declares that they hold all the rights, licences, consents and authorisations necessary for its reproduction.
10.2. The Customer is responsible for the content they provide and for the use they intend to make of it.
10.3. The Customer must not request the reproduction of content that infringes copyright, industrial property rights, trade marks, image rights or other third-party rights.
10.4. The Customer grants LETRAS FUGAZES, exclusively for the purposes of executing the order, authorisation to reproduce and technically process the content provided.
10.5. TSHIRTPRO reserves the right to refuse or suspend the production of manifestly unlawful content or where there are reasonable indications of infringement of third-party rights.
10.6. Where TSHIRTPRO receives a substantiated complaint concerning the unauthorised use of particular content, it may suspend the respective production while the situation is being examined.
11. Digital mock-up and approval
11.1. For personalised products subject to validation, TSHIRTPRO shall make a digital mock-up available to the Customer before the start of production.
11.2. The mock-up is intended to allow the validation of, namely:
- content
- texts
- names
- numbers
- location
- proportion
- approximate size
- orientation
- overall composition of the personalisation
11.3. It is for the Customer to check the mock-up carefully before approving it.
11.4. Production shall only begin after the mock-up has been approved by the Customer, where such approval forms part of the order process.
11.5. Following approval, errors which were clearly identifiable in the mock-up approved by the Customer shall not be considered attributable to TSHIRTPRO.
11.6. Approval of the mock-up does not exclude the liability of LETRAS FUGAZES for production errors in relation to the approved mock-up.
11.7. Any change requested by the Customer after approval may give rise to new costs and/or a change to the production lead time, where it is still technically possible to carry it out.
12. Colour representation and technical tolerances
12.1. The display of a colour on a monitor or digital device does not necessarily correspond in absolute terms to the colour obtained through physical printing.
12.2. Printing systems, materials, the composition and colour of the fabric, lighting and the characteristics of the file may influence the final visual result.
12.3. Small, technically unavoidable variations in colour, size or positioning may occur in the personalisation process.
12.4. The tolerances referred to above may never be used to exclude the rights legally recognised to the Customer in the face of an actual lack of conformity or production error.
13. Production
13.1. TSHIRTPRO uses different personalisation technologies according to the product and the characteristics of the order, including DTF (Direct to Film) and DTG (Direct to Garment), among other technologies that may come to be made available.
13.2. The selection of the production technology may be made by TSHIRTPRO according to the characteristics of the article, the file, the quantity and the intended result, except where the technology expressly forms part of the choice contracted by the Customer.
13.3. Production is deemed to have begun once the conditions necessary for its execution have been met and the order has entered the production process.
14. Production lead times
14.1. The estimated lead time applicable to each order is presented to the Customer during the purchase process.
14.2. TSHIRTPRO may make available different production arrangements, including Standard and Priority arrangements, with different lead times and prices.
14.3. For personalised articles subject to mock-up approval, the production lead time starts to run after:
a) payment has been confirmed;
b) all the necessary elements have been provided;
c) the digital mock-up has been approved by the Customer.
14.4. Any delay by the Customer in making files available, in answering technical questions or in approving the mock-up shall result in a corresponding change to the production and delivery forecast.
14.5. The lead times presented are calculated in business days, unless expressly indicated otherwise.
15. Priority Service
15.1. Where available for a particular product or order, the Customer may select a priority production arrangement upon payment of the respective amount.
15.2. The corresponding lead time shall be presented before the conclusion of the order.
15.3. The priority lead time only starts to run once all the conditions necessary for production provided for in these General Conditions have been met.
15.4. The priority service does not eliminate the technical and validation procedures necessary for the correct execution of the order.
16. Dispatch and delivery
16.1. Orders shall be dispatched to the address indicated by the Customer or through another arrangement made available at checkout.
16.2. The Customer is responsible for ensuring that the delivery details are complete and correct.
16.3. After dispatch, delivery shall be carried out by the carrier selected by TSHIRTPRO or by the Customer, as applicable.
16.4. The transport lead times presented are estimates based on the services made available by the carriers.
16.5. TSHIRTPRO may not be held liable for delays exclusively attributable to the carrier or arising from extraordinary circumstances beyond its control, without prejudice to the rights mandatorily conferred on the Consumer by law.
16.6. If an order is returned because of an incorrect address, the repeated absence of the addressee or another circumstance attributable to the Customer, the costs of a new dispatch may be charged.
17. Amendment and cancellation of orders
17.1. The Customer may request the amendment or cancellation of the order as long as the respective production process has not begun.
17.2. The possibility of amendment or cancellation shall depend on the actual status of the order at the time the request is received.
17.3. Once the specific preparation or production of personalised articles has begun, cancellation may no longer be possible.
17.4. Where cancellation is accepted and there is an amount to be refunded, it shall be returned through the payment method used in the transaction, unless otherwise agreed between the parties and in the cases permitted by law.
17.5. These rules are without prejudice to the mandatory rights conferred on Consumers by law.
18. Personalised products and the right of free withdrawal (direito de livre resolução)
18.1. A large proportion of the products sold through TSHIRTPRO is produced or personalised specifically in accordance with the choices made by the Customer.
18.2. Under the applicable legislation, the right of free withdrawal does not apply, unless otherwise agreed, to the supply of goods made up in accordance with the Consumer's specifications or clearly personalised.
18.3. Consequently, products personalised with images, logos, texts, names, numbers or other elements chosen by the Customer may not, as a rule, be returned on the ground of a mere change of mind.
18.4. The exclusion of the right of free withdrawal is without prejudice to the Customer's rights where there is:
- a lack of conformity
- a defect in the product
- a production error
- a product different from the one ordered
- a personalisation different from the approved mock-up for a cause attributable to TSHIRTPRO
19. Non-personalised products and free withdrawal
19.1. Where the Customer is a Consumer and purchases a non-personalised product in respect of which the legislation recognises the right of free withdrawal, they may exercise it within the legal period of 14 days, without having to give any reason.
19.2. The intention to exercise the right must be communicated to LETRAS FUGAZES by means of an unequivocal declaration capable of being proved.
19.3. After communicating the withdrawal, the Consumer must return the goods within the applicable legal period.
19.4. Unless otherwise provided by law, the direct costs of the return are borne by the Consumer where the Consumer has been informed of that circumstance in advance.
19.5. The Consumer must keep and handle the products only to the extent necessary to ascertain their nature, characteristics and functioning.
19.6. LETRAS FUGAZES shall make the refund due under the terms and within the periods legally applicable and through the same payment method used in the initial transaction, unless expressly agreed otherwise and provided that the Consumer does not incur any additional costs.
19.7. LETRAS FUGAZES may, in the cases provided for by law, withhold the refund until it receives the returned goods or until the Consumer provides proof of their return.
20. Lack of conformity, defects and production errors
20.1. The Customer must check the order after receiving it.
20.2. Should the Customer detect an incorrect product, an incorrect quantity, a defect, damage or a personalisation different from the one approved, they must contact TSHIRTPRO as soon as possible, providing the elements necessary for the examination of the occurrence.
20.3. Photographs or other evidence may be requested to allow the problem to be identified without the need for an immediate return.
20.4. Where an error or lack of conformity attributable to LETRAS FUGAZES is confirmed, the appropriate measures shall be adopted to restore conformity under the terms contractually and legally applicable.
20.5. Where the Customer has the capacity of Consumer, they shall enjoy in full the rights provided for in the Portuguese legislation on the sale of consumer goods.
20.6. The approval of a mock-up does not limit the Customer's rights in relation to a production that does not correspond to the approved mock-up.
21. Customer's responsibility
21.1. The Customer undertakes to:
a) provide true and complete information;
b) correctly indicate the invoicing and delivery details;
c) check the configuration of the order before completing it;
d) provide files of adequate quality;
e) carefully check the mock-ups submitted for approval;
f) ensure that they hold the necessary rights over the content submitted;
g) use the platform lawfully.
21.2. LETRAS FUGAZES may not be held liable for delays or errors resulting directly from information that is incorrect, incomplete or provided late by the Customer.
22. Liability of LETRAS FUGAZES
22.1. LETRAS FUGAZES undertakes to execute the orders in accordance with the characteristics contracted and the approved mock-ups, where applicable.
22.2. LETRAS FUGAZES shall not be liable for failures to perform arising from extraordinary or unforeseeable circumstances or circumstances beyond its reasonable control, namely natural disasters, fires, widespread failures of energy or telecommunications, conflicts, acts of public authority, serious disruptions in supply chains or other situations of force majeure.
22.3. LETRAS FUGAZES shall likewise not be liable for damage resulting directly from improper use of the products by the Customer or from failure to comply with the applicable care and use instructions.
22.4. No provision of these General Conditions excludes or limits liability which, under the applicable legislation, may not be contractually excluded or limited.
23. Stock availability
23.1. The availability of the products presented on the platform is subject to actual stock availability.
23.2. In exceptional situations, a product may become unavailable after the conclusion of the order.
23.3. In that situation, TSHIRTPRO shall contact the Customer as soon as possible and may propose:
- replacement with an equivalent product
- a change of colour or model
- waiting for restocking
- cancellation of the product or order and refund of the respective amount
23.4. Any replacement of a product shall depend on the Customer's acceptance.
24. TSHIRTPRO's intellectual property
24.1. The content of the TSHIRTPRO platform, including design, software, texts, graphic elements, photographs, videos, structure, databases and other proprietary content, is protected by the applicable legislation.
24.2. Use of the platform does not confer on the Customer any rights over that content beyond those necessary for the normal use of the service.
24.3. The reproduction, distribution, modification or commercial exploitation of TSHIRTPRO's proprietary content without prior authorisation is prohibited, except in the cases permitted by law.
25. Protection of personal data
25.1. LETRAS FUGAZES processes Customers' personal data in compliance with the applicable legislation on the protection of personal data.
25.2. The information concerning the categories of data processed, the legal bases, the purposes, the retention periods, the recipients and the rights of data subjects is described in the TSHIRTPRO Privacy Policy.
25.3. The use of cookies and similar technologies is governed by the respective Cookies Policy.
25.4. Marketing communications shall be carried out under the terms of the applicable legislation and of the preferences expressed by the respective data subject.
26. Communications
26.1. Communications relating to orders may be made using the contact details provided by the Customer.
26.2. The Customer must keep their contact details up to date.
26.3. Operational communications necessary for the execution of the order, namely those relating to payments, mock-ups, production, dispatch or problems with the order, do not constitute promotional communications.
27. Complaints
27.1. Any complaint relating to an order may be submitted through the contact channels made available by TSHIRTPRO.
27.2. In order to allow a swift examination, the Customer is recommended to indicate:
- the order number
- a description of the problem
- identification of the products affected
- photographs or other relevant elements, where applicable
27.3. TSHIRTPRO shall examine the complaint and reply as soon as possible, without prejudice to the legally applicable time limits.
27.4. The provisions of this article do not limit any rights legally conferred on the Consumer.
28. Livro de Reclamações (Portuguese official complaints book)
28.1. The Consumer may use the Livro de Reclamações Eletrónico (the electronic version of the Portuguese official complaints book), available through the official platform legally provided for that purpose.
28.2. TSHIRTPRO shall make available on its website access to the respective complaints platform under the terms legally applicable.
29. Resolução Alternativa de Litígios de Consumo (RAL, alternative resolution of consumer disputes)
29.1. In the event of a consumer dispute, the Consumer may have recourse to a competent Resolução Alternativa de Litígios de Consumo entity.
29.2. Up-to-date information on the Resolução Alternativa de Litígios de Consumo entities available in Portugal may be consulted through the official channels of the Direção-Geral do Consumidor (DGC, the Portuguese consumer authority).
29.3. TSHIRTPRO shall make available on its website the identification and contact details of the applicable RAL entities under the terms of the legislation in force.
29.4. The provisions of this article apply exclusively to disputes in respect of which consumer protection legislation is applicable.
30. Suspension or refusal of use
30.1. LETRAS FUGAZES may suspend or refuse the use of the platform by a Customer where there are substantiated indications of:
- fraud
- use of a false identity
- repeated breach of these General Conditions
- attempted unlawful use of the platform
- infringement of third-party rights
- conduct liable to compromise the security or operation of the platform
30.2. This power is without prejudice to contracts already concluded or to rights already legally acquired by the Customer.
31. Amendments to the General Conditions
31.1. LETRAS FUGAZES may update these General Conditions whenever this proves necessary, namely on account of legislative changes, the introduction of new services or changes in the operation of the platform.
31.2. The version applicable to an order shall, as a rule, be the one in force at the time of its conclusion.
31.3. The updated version of the General Conditions shall be permanently available at https://tshirtpro.pt.
32. Partial invalidity
Should any provision of these General Conditions be held invalid, unlawful or unenforceable, that shall not in itself entail the invalidity of the remaining provisions, which shall remain in force to the extent legally possible.
33. Applicable law and dispute resolution
33.1. These General Conditions and the contracts concluded through TSHIRTPRO are governed by Portuguese law, without prejudice to the mandatory consumer protection rules that are applicable.
33.2. In contracts concluded with Consumers, the mandatory rules on territorial jurisdiction and the other rights conferred by consumer protection legislation shall be observed.
33.3. In contracts concluded exclusively with Professional Customers, the parties may establish specific conditions concerning dispute resolution, provided that they are legally admissible.
34. Contacts
For matters relating to orders, payments, production, deliveries, complaints or the exercise of rights, the Customer may contact:
TSHIRTPRO / LETRAS FUGAZES, LDA.
Zona Industrial do Paraimo, Lote 31
3780-524 Sangalhos
Portugal
NIPC: 517241579
Website: https://tshirtpro.pt
LETRAS FUGAZES, LDA.
Operator of the TSHIRTPRO platform